All orders are subject to product availability. If supply problems occur, or items are out of stock, you will be informed immediately and we will refund you with any amount you may have paid.
Carpanninis offer you the chance to return your purchase within a maximum period of 7 calendar days from the delivery of the order.
We recommend that you make your return via certified mail or return receipt request, to avoid any possible loss of it. In any case, a return may be made by any other means as long as there is a record of how it has been carried out within the time limit set.
All items come with a certificate of authenticity from Carpanninis. Please ensure this authenticity card is returned with the item. Refunds will not be made if this card is not included.
We are not responsible for returns that do not arrive at our warehouse. The cost of sending articles that you wish to return, shall be borne by you; we cannot accept returns sent by freight collect. Likewise, we inform you that we cannot accept returns and exchanges of goods purchased from physical stores, department stores or official distributors.
It is important that your products are in the same condition as they were delivered, with the original instructions, documentation, accessories, packaging and labelling being preserved. Along with the returned items we need you to include the proof of purchase, authenticity card, your name, address (specifying this is a return in the package) and a phone number to contact you if there is any problem with your return.
Returned items will be carefully inspected. Once they are verified to be in perfect condition we shall refund the corresponding amount. The refund will be carried out as soon as possible and, in any case, within 7 days of receipt of the article. Please keep in mind that we cannot take into account the shipping costs for your initial order in the refund.
Due to the handcrafted process carried out on each of our pieces it is possible that some of the colours or shapes of the articles may vary slightly in relation to the pictures displayed on our website. If you want to change the size or colour of the article, you will need to complete a new order, processing the return of your previous order and requesting a refund of its amount.
Please send your return to the following address:
Delivery is within the UK only, international shipping is not available at this time.
Deliveries are free for all purchases over £150. For orders of less than £150, a charge of £4.95 will be applied.
Orders shall be delivered in a period between 3 and 7 working days.
Your package will be delivered Monday to Friday (excluding public holidays). You will receive an email informing you of the delivery on the same day as the delivery. The maximum delivery period are 30 calendar days from when the order is placed.
At Carpanninis payments are made through PayPal.
After completing the payment you will receive an e-mail with order confirmation (we recommend you to look at the spam folder if you do not receive this email).